Frequently Asked Questions
Everything you need to know about shopping with TMG Industrial Canada.
Where does TMG Industrial ship from?
We ship directly from our main distribution centers located in Richmond, British Columbia, and Mississauga, Ontario, to ensure fast delivery across Canada.
Do you offer liftgate service for heavy equipment delivery?
Yes, liftgate services can be arranged for most residential and commercial deliveries to assist with unloading heavy items if you do not have a forklift or loading dock available.
What is the warranty policy on TMG Industrial products?
Most of our products come with a one-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.
Can I pick up my order in person to save on shipping costs?
Absolutely. Customers can select the 'Local Pickup' option at checkout to collect their orders from our Richmond or Mississauga warehouses at no additional charge.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for larger industrial orders.
Are replacement parts available for your equipment?
Yes, we maintain a comprehensive inventory of spare parts for all our models to ensure your equipment remains operational for years to come.